Management Training - Customer awareness

This management training programme covers the following learning modules:

Effective Selling
Customer Service
Effective Marketing
Using the Internet
Public Relations
Customer Management

Using the HRD Online system the programme consists of:

a number of ebriefings totally 81 CPD hours (for self-study)
17 PowerPoint presentations
a Knowledge Test (for self examination) of 20 questions from a bank of 58
a number of suggested Goals for Action Planning.
an optional 360 self and peer assessment

This is one of 12 Business Development management training programmes.